Digital Claims Processing Displaces Paper-Based Administration
Insurers increasingly reformulate claims workflows toward documented digital-first processing rather than conventional paper-based administration, since policyholder retention genuinely requires the turnaround speed older manual formats cannot provide across nearly every premium coverage application. Roughly 38% of new pet insurance policies now require documented digital claims processing, up meaningfully from a decade ago when paper-based administration remained the unquestioned default across nearly every pet coverage application. This shift raises average premium retention considerably while locking policyholders into insurer relationships with genuine claims processing depth that smaller insurers cannot easily contest or replicate.
Market Impact: Costs broadened across 19% more categories








